Sodexo
SoTech is a sodexo service that sells virtual machines to other Sodexo departments. They regularly publish quotes with monthly subscription or fixed-cost products. The CRM should improve the structure of their customer repository, facilitate the entering of quotes and edit billing reports.
Project issues
- Model the structure of the customer repository
- Manage the product catalog
- Create projects with quotes and facilitate their follow-up
- Edit monthly billing reports
Results
Functional contributions
- Improved customer repository
- Improved project seizure and quotes
- Billing report edition
Technical contributions
- Switch to an online solution without infrastructure management
- Connectwithing with their ADFS for authentication
fruition
- Analysis and modeling of customer needs
- Adapting a standard module to meet specific needs
- Introducing a monthly billing system
- Compliance with deadlines and commitments (Delivery in batch receipts at customer request)
