Sustain your customers’ loyalty
Get in touch with your customers on any channel or device
Offer fast and personalized service and support
Take advantage of every interaction
PLEASE YOUR CLIENT SERVICE
A CRM solution effectively responds to your customers’ requests and increases their satisfaction. Controlling every step of the customer relationship remains essential to push ever more personalized offers and thus strengthen loyalty.
4 big steps
The process to meet client needs is more or less complex across organizations and sectors, but it still builds on these four key steps. They are all essential for the customer to be satisfied. Our consulting service can assist you in redefining these steps in order to optimize the result.
Making contact
Controlling the customer profile
Appropriate response
Satisfaction
3 tips to remember
TAKE IN THE DEMANDES
A CRM solution automatically indicates the procedures to follow for employees based on customer requests. This allows requests to be handled effectively and to provide relevant and appropriate responses.
TRAITE THE DEMANDES
The client file worker can enrich the information of the CRM (snapshots of the claim, details of the litigation, details of the request, the problem) and access a defined intervention procedure.
ANALYSIS THE RESULTS FOR THE CLIENT RELATION
Understanding customer feedback (quizzes, social networks, etc.) is key to strengthening your brand image. All this data enriches the CRM in a virtuous way to engage in ever more targeted campaigns.