Centre technique du papier
The main mission of the Paper Technical Centre (CTP) is to technologically develop the pulp, paper, cardboard and related industries (printing, packaging-processing, suppliers, manufacturers, etc.).
Project issues
- Improving knowledge and sharing of customer data within the CTP
- Improve business monitoring, including through the implementation of sales opportunities that encapsulate quotes and orders
- Having a mobility solution
- Have an open solution to the outside: synchronization of Outlook appointments etc.
- Capitalize on customer interactions: business appointments
Results
Improved the management of its day-to-day business, including improving internal procedures and managing the animation of signatory clients throughout the duration of their contract.
fruition
- MS Dynamics 365 CRM Deployment Support
- Support ingiling and carrying out the analysis and technical design phases
- Monitoring and realisation of specific developments
- Respecting best practices in the architecture of the CRM Dynamics application